Procedures
Assisting a Customer with Filing a Police Report for a Missing Package
This guide helps Customer Support Reps assist customers whose packages were marked as delivered but not received—and where the carrier has closed the investigation without resolution. If shipping protection wasn't purchased, we require a police repor
Order Pickup Procedure NEED TO UPDATE
Prepare order. Include apex Sticker. Print out Packing Slip. Greet customer. Go Over order and products. Ask for customer ID to ensure correct order. Assist Customer with bringing order to their car.
Shipping Large Seat Boxes
Purpose:. This guide is for employees handling shipments of large seat boxes (48x24x24). These steps ensure that seats are securely packed and protected during shipping. Materials Needed:. Step-by-Step Guide:. Prepare the Box:. Tape the Bottom Seams:
Sim Racing Influencer Procedure NEED TO UPDATE
Objective: To outline the procedure for identifying, collaborating with, and evaluating sim racing influencers to enhance Apex Sim Racing’s brand presence and engagement. 1. Identification:. 2. Evaluation:. 3. Outreach:. 4. Collaboration:. 5. Monitor
Order Fulfillment Process NEED TO UPDATE
Order Fulfillment Process: Detailed steps from order receipt to delivery, including handling special orders and international shipments.
Quality Control Checklist NEED TO UPDATE
Quality Control Checklist: Procedures for inspecting products before shipping.
Handling Order Cancellation Requests in Gorgias
This guide is designed for customer service representatives or employees using Gorgias to manage customer interactions. When a customer requests a cancellation, it’s important to follow these steps to ensure the request is handled properly, communica
How to Cancel an Order in Shopify NEED TO UPDATE
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Fraudulent Orders - Fraud Judge
We use an app called Fraud Judge that uses the criteria shown in the image below to flag potential fraudulent orders. First, set up a forwarding label in Gmail or your preferred email provider for orders where either, Jimmy, Chris or Daniel are taggi
Address Change Verification Process
PLEASE NOTE, if the order is flagged as high risk, ignore the below and simply cancel the order. Request the customer orders again and rectifies the information that caused the order to be flagged in the first place. (EG: Shipping and billing address
How to retroactively apply free shipping and discount to orders
Please note, before watching this loom, ensure you confirm the coupon code is active. If not, use your discretion to re-create expired codes directly in Shopify. Confirm with your manager (Daniel/Jimmy) if you're unsure. Refer to this article - How t