ApexInternal

Prepare order&#xA0;Include apex StickerPrint out Packing SlipGreet customerGo Over order and productsAsk for customer ID to ensure correct orderAssist Customer with bringing order to their car

Prepare order. Include apex Sticker. Print out Packing Slip. Greet customer. Go Over order and products. Ask for customer ID to ensure correct order. Assist Customer with bringing order to their car.

Order Pickup Procedure NEED TO UPDATE

Procedures

Customer Service Approach and Philosophy

Follow L.E.A.P for Customer Issues

Customer Service Protocols

Customer Service Ticket Flow Chart

Cancellation Policy

Return Policy

Warranty Policy

Price Matching Policy

Policies

My Device Will Not Connect

Power Supply Mount Issues

Troubleshooting SimNet, Moza & Simagic Pedals – Connection & Calibration Issues

Simnet Issues

Product Issues

How to process a return

How to create coupon codes

Shopify Processes

How to Use Views and Sections in Gorgias

STILL WIP - How to Use Macros in Gorgias

Gorgias Processes

List of Contacts

Dealers and Suppliers

Customer Service

Ordered Product is out of stock

Quick Replies

Moza Wheel 3rd Party Wheelbase Compatibility

Racedeck XL example

Button Boxes

Products

Assisting a Customer with Filing a Police Report for a Missing Package

Shipping Large Seat Boxes

Sim Racing Influencer Procedure NEED TO UPDATE

Order Fulfillment Process NEED TO UPDATE

Quality Control Checklist NEED TO UPDATE

Handling Order Cancellation Requests in Gorgias

How to Cancel an Order in Shopify NEED TO UPDATE

Fraudulent Orders - Fraud Judge

Address Change Verification Process

How to retroactively apply free shipping and discount to orders

Marketing

Community / Account Manager

Tech

Roles

Employee Info

External Contacts

Order Pickup Procedure NEED TO UPDATEUpdated 3 months ago