Handling Split Payment RequestsUpdated a month ago
The issue
A customer wants to pay for an order using more than one payment method (for example, part gift card and part credit card, or part cash/alternate payment and part credit card).
Shopify does not support split tender at checkout natively. Only one payment method can be applied at checkout. When this comes up, use one of the two workarounds below.
Note: this only applies to online/remote orders. In person, Shopify POS supports split payment natively, so a customer checking out in the showroom can split across multiple cards or cash directly at the register. No workaround needed for in-person sales.
Option A: Gift Card Purchase
Best when the customer is active in the moment (chat, phone, or online) and the amount they want to apply is known and fixed.
Important: this must be an Apex Sim Racing gift card, purchased through our own store. Do not confuse this with a generic third-party gift card (Visa, Amex, CVS, etc.). They Can Use one of those 3rd party gift cards after the apex sim racing gift card has been applied
- Confirm the exact dollar amount the customer wants to cover with their payment.
- Have the customer purchase an Apex Sim Racing gift card for that exact amount.
- The gift card code is generated and can be applied at checkout like any other apex sim racing gift card.
- Customer places their order, applies the gift card code at checkout, and pays the remaining balance with their credit card or 3rd party gift card (amex visa etc... the system sees these as a CC).
Option B: Invoice → Store Credit
Best when the customer isn't checking out live, needs a paper trail before payment, or the amount doesn't work cleanly as a straight gift card purchase.
- Confirm the exact dollar amount the customer wants applied.
- Send the customer a manual invoice for that amount.
- Wait for payment confirmation on the invoice before proceeding. Do not issue credit against an unpaid or pending invoice.
- Once payment is confirmed, issue the customer store credit for that amount on their Shopify customer account.
- Customer places their order, applies the store credit at checkout, and pays the remaining balance with their credit card.
Which option to use
| Situation | Use |
|---|---|
| Customer is in the showroom / buying in person | Shopify POS split payment, no workaround needed |
| Customer is live online (chat/phone) and wants to move fast | Option A: Apex Sim Racing Gift Card |
| Amount needs to be confirmed/paid before you commit to anything | Option B: Invoice → Store Credit |
| Customer wants a receipt/invoice for their own records first | Option B: Invoice → Store Credit |
Things to double check
- Always confirm the exact amount with the customer before generating a gift card or invoice. Mistakes here mean voiding and redoing.
- Only an Apex Sim Racing gift card works for this.
- For Option B, never issue store credit until the invoice payment has actually cleared. Confirm in Shopify, not just from the customer's word.
- If a customer wants to split across two credit cards specifically, both workarounds still apply. The "gift card" or "store credit" simply represents the amount from the first card.
- Log the reason for the manual gift card / store credit in the order or customer notes so anyone picking up the ticket later understands why it's there.