Internal Troubleshooting Checklist

When a customer reaches out about SimNet, Moza, or Simagic pedals not working, check the following:

1. Have they calibrated the pedals?

   • Ask if they’ve used the correct calibration method for their pedal model (SimNet, Moza Pit House, Simagic software, etc.).

2. What firmware version are they on?

   • SimNet uses its own firmware. Verify if they’ve ever updated it or if they’re still on factory firmware.

3. Have they tried different USB cables and ports?

   • Always recommend testing with a direct connection to a rear motherboard USB port (no hub/extension).

4. Are the pedals being detected in Windows / Game Controllers?

   • Ask if they appear in Device Manager or game controller settings.

5. What is their connection method?

   • Direct USB to PC? Through a hub? Into a base (e.g. Simagic Alpha)? Clarify if they’re using Maglink or standalone USB.

6. Are any other devices (wheels, shifters, handbrakes) conflicting?

   • Conflicting USB peripherals or driver stacks can cause input issues.

7. What software is running in the background?

   • Steam Input, DS4Windows, or other sim tools can cause interference.

8. Have they tested on a second PC or user profile (if available)?

   • Isolation testing helps confirm if it's hardware or system-related.