Return PolicyUpdated a year ago
Posted Return Policy
We want you to be completely satisfied with your purchase from Apex Sim Racing. If for any reason you are not satisfied, we offer a hassle-free return policy within a 14-day period from the date of delivery.
To be eligible for a return, please ensure that:
1. The item is unused and in new condition.
2. The item is in its original packaging.
3. All items originally included in the packaging are returned.
Please note the following details regarding our returns policy:
1. Return Period: The return period for eligible items is 14 days from the date of delivery.
2. Exclusions: The following items are exempt from being returned:
- Custom Orders
- Sale Items / Clearance Items
- Apex Sim Racing Gift Cards
- Downloadable Software Products
3. Return Process: To initiate a return, please contact our customer support team at [email protected] within the 14-day return period. We will provide you with further instructions on returning the item.
4. Return Shipping: The customer is responsible for all shipping costs incurred when returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item. Please make sure to get a receipt as proof that the item was shipped. Please note that the original shipping cost will not be refunded, as that money has already been paid out to the shipping provider to deliver your item.
5. Restocking Fee: A restocking fee of 15% of the item's purchase price will be deducted from the refund amount. This fee covers the processing and handling costs associated with the return.
6. Condition of Returned Item: The returned item must be in unused and new condition, with all original packaging included. If the item is not in its original condition or is damaged due to reasons not caused by our error, only a partial refund may be granted.
7. Refund Process: Once we receive and evaluate the returned item, you will receive an email notification concerning the approval or declination of your refund. In the case of approval, the refund process will involve refunding the applicable amount to your original payment method within 3-5 business days, after deducting the applicable restocking fee and shipping costs.