Cancellation PolicyUpdated a year ago
Posted Policy
Restocking Fee for Cancellations: A 5% restocking fee will be applied to all order cancellations, including pre-orders. This fee covers the costs associated with processing the original payment and restocking the items.
Pre-Orders: When you place a pre-order, the full amount will be charged at the time of checkout. If you decide to cancel a pre-order, a 5% cancellation fee will be deducted from the refund to cover the aforementioned costs.
Exchanging for a Different Item: Instead of canceling your order, if you would like to exchange it for a different item of equal or greater value, we will waive the 5% restocking fee. Please contact our customer support team at [email protected] to initiate an exchange.
Shipping of Pre-Ordered Items: Pre-ordered items will be shipped as soon as they become available. Please note that all dates provided are estimates, and we will make every effort to ship your product promptly.
Agreement to Terms and Conditions: By placing an order / pre-order, customers agree to abide by the terms and conditions outlined in this policy.
Policy Modification: Apex Sim Racing reserves the right to modify or cancel this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Internal Policy
If the customer hasn't had any cancellations in the past or is a customer with several orders, I will usually waive the cancellation fee. See Example Below
Dear [Customer Name],
Thank you for reaching out to us regarding your recent order with Apex Sim Racing.
We wanted to inform you that our policy typically includes a 5% cancellation fee for all orders. However, as a valued customer, we understand that situations arise that require flexibility. As a courtesy for this order, we are pleased to inform you that we will waive the cancellation fee.
Your order has been successfully canceled without any additional charges.
We appreciate your understanding and continued support. Should you have any further questions or need assistance with future purchases, please do not hesitate to contact us.
Thank you for choosing Apex Sim Racing.
Best regards,
[Your Name]
Customer Service Team
Apex Sim Racing
[Contact Information]