ApexInternal

Follow these steps for handling customer tickets<img src="https://attachments.gorgias.help/GyBLV6k1ezr7NbQk/hc/ZPB9rx1RPr6WVa3O/2024080519-8f279e07-ca1c-4370-8d5d-e934e46d74f4-apex%20sim%20racing%20-%20customer%20service%20flow%20chart.jpg" style="width: 698px;" class="fr-fic fr-dib">

Follow these steps for handling customer tickets.

Customer Service Ticket Flow Chart

Customer Service

Customer Service Approach and Philosophy

Follow L.E.A.P for Customer Issues

Customer Service Protocols

Cancellation Policy

Return Policy

Warranty Policy

Price Matching Policy

Policies

My Device Will Not Connect

Power Supply Mount Issues

Troubleshooting SimNet, Moza & Simagic Pedals – Connection & Calibration Issues

Simnet Issues

Product Issues

How to process a return

How to create coupon codes

Shopify Processes

How to Use Views and Sections in Gorgias

STILL WIP - How to Use Macros in Gorgias

Gorgias Processes

List of Contacts

Dealers and Suppliers

Ordered Product is out of stock

Quick Replies

Moza Wheel 3rd Party Wheelbase Compatibility

Racedeck XL example

Button Boxes

Products

Assisting a Customer with Filing a Police Report for a Missing Package

Order Pickup Procedure NEED TO UPDATE

Shipping Large Seat Boxes

Sim Racing Influencer Procedure NEED TO UPDATE

Order Fulfillment Process NEED TO UPDATE

Quality Control Checklist NEED TO UPDATE

Handling Order Cancellation Requests in Gorgias

How to Cancel an Order in Shopify NEED TO UPDATE

Fraudulent Orders - Fraud Judge

Address Change Verification Process

How to retroactively apply free shipping and discount to orders

Procedures

Marketing

Community / Account Manager

Tech

Roles

Employee Info

External Contacts

Customer Service Ticket Flow ChartUpdated 4 months ago